Amazing cigarette case silver enamel - Enamel gilded silver - old manual work - silver Imperial Russia

Frequently Asked Questions

Zamówienia specjalne i spersonalizowane

There is an option of personalized engraving on a metal plate.

How long delivery takes to my country ?

Probably delivery time - FeDeX...

- USA about 3-5 work days
- Europe about 2-5 work days
- Asia about 3-5 work days
- Australia about 5-7 work days

We try to ship packages as soon as possible, but I cannot guarantee their delivery time. The actual delivery time will also depend on situations beyond my control.

All packages are shipped via FedeX.

When ordering the subject of the order, give your phone number so that the courier delivering the parcel can arrange the details of the collection with you..

NOTE: Please note that during the Easter and Christmas holidays, shipments may be delayed. I have no influence on it.

I live in United Kingom - does there have to be any tax or duty?

The UK levies VAT and import duties on anything ordered from outside the UK. These costs are not included in the price listed on Etsy. We are not responsible for customs and duties.

What if the package is damaged?

Please inform me no later than 48 hours after receiving the parcel, send some photos and I will try to send you a new item. If the item is no longer available you will receive a refund.

What if I don't receive the parcel?

If you don't pick up the package on time and it returns to me, you will receive a refund for the item but I will deduct the cost of returning the package. It is important to provide a telephone number to make it easier for the courier to deliver the package.

I don't like the item, I don't like it, can I return it?

Of course you are entitled to a return, remember that you must return the item in the condition you received it. The cost of returning the item is on your side. You pay for the return.

I am not sure about the purchase, can I ask for more photos and videos?

Of course, write me a message, I will try to record a video. Videos in daylight with a very good quality camera are a guarantee that the item you want to buy will meet your expectations.

I am afraid that the package will be damaged by the courier company, do I have to worry?

Don't worry, I'm an expert in packing and securing very fragile items. For large orders, especially to the USA, we organize pallet shipments in special wooden boxes.
Oversize and very fragile shipments in Europe are sent by a special driver who will bring the item to your door - it's not a courier.